This post describes a user experience with new services launched by Nokia and he highlights the major issue I have seen with most, if not all, of the services offered by the big guys:
Nokia Chat I can appreciate because it’s cool new tech — but unless it’s going to support those cool features on a wide range of devices, including non-Nokia ones, it’s pretty pointless for me.
That’s hitting the nail on the head: how can somebody design a chat system that is not interoperable with the rest of the world? It’s the abc of networked economies. Like the fax machine or the telephone itself, more users more (squared) value.
Thinking that everybody will want to buy a Nokia (or Samsung or iPhone or you-name-it) to be able to chat with other that have the same system is arrogant, to say the least. Nonetheless, it’s a mistake that many incumbents are making and one that Funambol is trying hard to avoid. By releasing clients for all platforms Funambol demonstrates that it believes in cross-platform, open standards and interoperability.